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FAQ | Newman Electricity
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FAQ
FAQ
Find answers to common questions about your electricity services and support
How to read your bill
Moving & Connections
My business is moving premises. What do I need to do?
What happens if I forget to tell you I’ve moved?
When should I notify you that I’m moving?
How do I arrange a new meter connection?
I’ve moved in and there’s no power. What should I do?
Is there a move-out fee?
Will my concessions move with me?
I’m receiving bills for a previous tenant. What should I do?
I found a “New Electricity Customer” envelope. What should I do?
I’m a new customer. How do I get started?
Concessions and Rebates
Will my concession or rebate be backdated?
How are concessions shown on my bill?
How do I apply for a concession?
Do I automatically receive the concession?
Who is eligible for electricity concessions in WA?
Billing
Who decides my tariff category?
How do I know if I’m eligible for a subsidy?
Where can I find information about tariffs and subsidies?
Who determines electricity prices?
How will I receive my bill?
Where can I view my bills online?
Why was my bill estimated?
Payments
Can I set up a payment plan?
Are there payment incentives?
What payment options are available?
Hardship Support
Will my power be disconnected if I’m in hardship?
What assistance is available under a hardship program?
Do I need to be behind on my bill to get help?
Do I need to be behind on my bill to get help?
Who can access hardship assistance?
Customer Service & Support
Can the Newman Housing Office help with my electricity account?
I can’t contact Customer Service during business hours. What can I do?
Can I access interpreter services?
What support is available for hearing or speech difficulties?
Who do I contact for outages or emergencies?
How do I make a complaint?
How often will I receive a bill?
Why is my electricity bill higher than usual?
How is my electricity bill calculated?
What is a hardship program?
Who can help with my electricity account?
